Blog

Cloud Content Platforms Multi-tenant SaaS

Forrester-Wave-Cloud-Content-Platforms-Multitenant-SaaS

Forrester evaluated Cloud Content Platforms Multi-tenant SaaS and here are the highlights.

Cloud Content Platforms Multi-tenant SaaS Market Drivers

Agility & Speed Drive The Cloud Content Platform Market
Two markets have collided. Traditional enterprise content management (eCM) vendors are rearchitecting their platforms to be cloud native, while vendors with heritage in cloud enterprise file sync and share have pivoted to broader content repository services.

This market overlap has resulted in a new segment: cloud content platforms. new vendors, with purpose-built content platforms, have also joined this growing, competitive space.

The pace of cloud adoption for content management continues to rise, and we expect that 33% of overall eCM revenue will be software-as-a-service (SaaS) in 2019.

Only 22% of global software decision makers describe their content management deployment as only on-premises, however, there are many delivery models for cloud content services — hosted, private, hybrid, single-, or multi-tenant — and each offers its own advantages.

Cloud Content Platforms Multi-tenant SaaS – Leaders, Strong Performers, Contenders, Challengers

Box And Microsoft Lead the Pack

Cloud Content Platforms Multi-tenant SaaS Leaders

  • Box
  • Microsoft

Cloud Content Platforms Multi-tenant SaaS Strong Performers

  • Google
  • GRM Information Management
  • Dropbox
  • AODocs
  • Fabasoft
  • Laserfiche

Cloud Content Platforms Multi-tenant SaaS Contenders

  • M-Files
  • Citrix
  • Nuxeo

Cloud Content Platforms Multi-tenant SaaS Challengers

  • Egnyte
  • OpenText

Cloud Content Platforms Multi-tenant SaaS – Forrester’s Criteria

In the new Wave evaluation, Forrester only assessed emerging technologies.

Forrester’s analysis was based on a 10-criterion survey and a 2-hour briefing with each evaluated vendor.

Vendors included in the analysis needed to:

  • Offer a multi-tenant SaaS cloud content platform that have been generally available in the market for a minimum of one year – other cloud delivery models, such as hosted or managed services, single tenant, or private clouds were not evaluated.
  • Demonstrate a steady pace of innovation. each vendor demonstrates an active road map and ongoing investment for the cloud content platform we evaluated.
  • Have customer references. each vendor must provide references that use the multi-tenant SaaS content platform we evaluated in a production environment.
  • Actively sells to large enterprises – a large enterprise is defined to have more than 5,000 employees.
  • Have active interest among Forrester clients – defined by the frequency of client requests.

CCP SaaS Differentiators

App Design Tools, AI, And Governance capabilities are key differentiators customers want the flexibility to tailor their content apps with design and development tools.

Cloud content platforms must also provide governance and security capabilities to protect information and serve as systems of record. ai is driving rapid innovation across the vendor stack.

Below are the assessment criteria platform evaluation details and leaders.


Predictive Analytics Applications for B2B Sales and Marketing


Cloud Content Platforms SaaS – Library and Repository Services

How suitable is the platform as an enterprise system of record?

How well does the platform scale (number of users, volume)?

How well does the product support library services such as document management, search, metadata, and integration with office tools?

How well does the vendor support migration?

  • Differentiated
  • Box
  • Microsoft
  • Dropbox
  • AODocs

CCP SaaS – Collaborative Content Services

How well does the platform support collaboration around content?

How well does the platform support the inclusion of external parties for collaboration?

How well does the platform enable team or project workspaces?

Does it provide integrations with common voice, chat, or video collaboration tools?

  • Box
  • Microsoft
  • Google
  • Dropbox
  • AODocs

CCP SaaS – Transactional Content Services

How well does the platform support digital process automation?

What types of workflow does it provide?

How well does it support capture, including ingestion of imaged/scanned documents and mobile?

How well can it use data extracted from captured documents?

Does it provide packaged apps?

  • GRM Information Management
  • Fabasoft
  • AODocs
  • Laserfiche

Forrester-Wave-Cloud-Content-Platforms-Multitenant-SaaSCloud Content Platforms Multi-tenant SaaS – Governance and Security Services

How well does the product support security, retention, or privacy policies?

How well does the vendor support encryption?

Does it provide options for key management?

How well does it analyze content for sensitive data?

Does it have data centers for data residency laws?

How well does it provide resilience?

  • Box
  • Microsoft
  • Fabasoft
  • Laserfiche

Cloud Content Platforms Multi-tenant SaaS – Continuous Improvement

How well does the product support ongoing fixes?

How well does the vendor ensure clients are on current versions?

How well does it use data for feature delivery?

How well is the vendor able to meet regulated industry needs for application auditing?

How well does the vendor provide user adoption data?

  • Box
  • Microsoft
  • Dropbox
  • GRM Information Management

Cloud Content Platforms Multi-tenant SaaS- Application Design and Development Tools

How well does the platform support app design and development needs?

How well does it support non-developers?

How well does it support developers with low-code or development frameworks?

How broad are the APIs?

How well does the vendor provide code samples and documentation?

  • GRM Information Management
  • Fabasoft
  • AODocs
  • Laserfiche

Cloud Content Platforms Multi-tenant SaaS – Intelligent Content Services

How well does the vendor support artificial intelligence, machine learning, or other automation capabilities?

How well does the vendor support automated categorization/tagging?

How well does the vendor support continuous learning from user behavior to optimize productivity?

  • Microsoft
  • Google
  • AODocs
  • M-Files

CCP Multi-tenant SaaS Vision

Does the vendor have a compelling and credible three-year vision for cloud content services relative to competitors? Does the vendor’s approach to pricing and professional services offer flexibility to enterprise buyers? What is the overall company focus on content platforms versus other products?

  • Box
  • Dropbox
  • M-Files
  • Nuxeo

CCP Multi-tenant SaaS Road Map

What is Forrester’s level of confidence in the vendor’s road map in terms of the vendor making its solutions more competitive for enterprise buyers compared with other vendors in this evaluation?

  • Box
  • Microsoft
  • Google
  • OpenText

CCP Multi-tenant SaaS Market Approach

Is the vendor executing a successful go-to-market for large enterprises (more than 5,000 employees)?

How long has the vendor been providing this multi-tenant SaaS cloud content platform?

How many new customers has the vendor acquired in the past 12 months? What is the customer retention for the past fiscal year?

  • Box
  • Microsoft
  • Dropbox
  • GRM Information Management

Additional Marketing Automation & Predictive Marketing Resources From Four Quadrant

Marketing Automation Buyer’s Checklist >>

Predictive Marketing Analytics Checklist >>

MegaTrends in Analytics >>

The State of the CRM Market >>

CRM Market Research >>


Go to Market Strategy Templates

No comments yet.

Leave a Reply