Gartner Technology Predictions for 2019 are summarized below.
Gartner Technology Predictions for 2019 – AI-Enhanced Virtual Care
By 2023, there will be an 80% reduction in missing people in mature markets compared to 2018, due to AI face recognition.
Gartner believes that amid AI, privacy laws, diversity and cloud, CIOs must harness the chaos of continuous change.
Use Case – patients with chronic illnesses in rural areas, clinician shortages can present a real health challenge. A flare-up or health issue might mean a trip to the emergency room, which is costly for the patient and the hospital. With AI-Enhanced Virtual Care patients can meet with doctors in different cities by utilizing virtual care, which provides convenient and cost-effective healthcare.
Gartner Technology Predictions for 2019 – AI Skills Don’t Scale
Gartner predicts that through 2020, 80% of AI projects will remain alchemy, run by wizards whose talents will not scale in the organization.
In the past five years, the increasing popularity and hype surrounding AI techniques have led to an increase in projects across organizations. However, the overwhelming hype has also led to unreasonable expectations from the business. Further, change is outpacing the production of competent professionals, which means that AI is more an art form than a science. The lack of a common language among all parties remains as a barrier to scalability, as does how specific and narrow most AI skill sets remain. Combining new skills with AI-based automation will unlock scale potential.
There’s no question there’s a shortage of AI talent. Demand for AI talent is way outstripping supply, which means scalability, interoperability, standardization and best practices are in danger of atrophy. The beneficiaries of the current shortage are those with genuine skills and competencies whose compensation will continue to skyrocket.
Gartner Technology Predictions for 2019 – AI Locates Missing People
By 2023, there will be an 80% reduction in missing people in mature markets compared to 2018, due to AI facial recognition.
Over the next few years, advances in AI will lead to increasingly sophisticated facial recognition technology, particularly useful in identifying lost children or elderly citizens. Although current facial recognition is limited in application, the speed of recognition using one-to-many matching, even in large sample sets, is less than 600 microseconds.
Gartner Technology Predictions for 2019 – Virtual Care Improves Health
By 2023, U.S. emergency department visits will be reduced by 20 million due to enrollment of chronically ill patients in AI-enhanced virtual care.
Evidence is emerging that measures how virtual visits with healthcare professionals can be cost-effective. As bandwidth-connectivity improves, we can expect to see virtual visitation explode across domains well beyond healthcare. Really good one.
Virtual healthcare has demonstrated that it can offer more convenient and cost-effective care than conventional face-to-face care. Clinician shortages, in addition to an increased focus on outcomes, coordinated care and population health, are driving a push to more efficient and effective care models. Successful use of virtual care lowers costs and improves quality of delivery as well as overall access to care.
Gartner Technology Predictions for 2019 – Affidavits Fail Cyberbullying
By 2023, 25% of organizations will require employees to sign affidavits to avoid cyberbullying, but 70% of these initiatives will fail.
Gartner expects that by 2023, 25% of organizations will require employees to sign affidavits to avoid cyberbullying, but 70% of these initiatives will fail.
In an attempt to curb workplace cyberbullying, enterprises will strengthen workplace codes of conduct and require employees to sign affidavits of agreement. However, cyberbullying isn’t eradicated by agreements — that requires a shift in organizational culture. Companies should begin to train employees to recognize and report cyberbullying.
Gartner Technology Predictions for 2019 – Diversity Drives Financial Targets
Through 2022, 75% of organizations with frontline decision-making teams reflecting a diverse and inclusive culture will exceed their financial targets.
Companies understand the benefits of diversity, but must now move toward a focus on different types of diversity (e.g., thought processes and work styles) and a deliberate focus on inclusivity. These policies should be co-developed by business and HR leaders.
Gartner is forecasting that by 2019 there will be 44% more federal lawsuits related to workplace harassment than in 2017. Expect to see more focus on how employees use social media in a work context, and the use of AI and machine learning to monitor cyberbullying on internal employee forums. C-level executives need to be willing to terminate cyberbullies, sending a clear message across their companies that their cultures are going to be a safe place to work.
Through 2022, Gartner expects that 75% of organizations with frontline decision-making teams reflecting a diverse and inclusive culture will exceed their financial targets. While this prediction could be accurate, there’s no way in the world to ascribe future causation to the presence of more-versus-less-diverse teams and future financial performance. Intuitively, the prediction sounds right to me – because I already believe in the inherent power of diversity.
Gartner Technology Predictions for 2019 – Personal Data Poisons Blockchain
By 2022, Gartner expects that 75% of public blockchains will suffer “privacy poisoning” – inserted personal data that renders the blockchain noncompliant with privacy laws.
“Privacy poisoning” – to the extent it occurs – will self-correct the moment the chain fails to transact. As blockchain best practices emerge, compliance policies and procedures will be defined, and distributed ledgers will monitor – and correct – themselves for compliance violations.
With the steep learning curve associated with blockchain technology, developers are at risk for accidentally storing personal data in a noncompliant way. Because blockchains are immutable, personal data can’t be deleted without compromising chain integrity. However, continuing to store personal data violates privacy legislation. Establish privacy-by-design principles at the onset of the blockchain architecture, including a ban on free text, where personal data would be stored.
Gartner predicts that by year-end 2021, more than a billion euros in sanctions for GDPR noncompliance will have been issued and by 2022, more than 75% of entities that intend to manage commerce or technology engagement — including regions, states, and countries worldwide — will have begun to change their privacy regulations to follow the example of the GDPR.
Gartner Technology Predictions for 2019 – Privacy Laws Cripple Ad Sales
By 2023, e-privacy regulations will increase online costs by minimizing the use of “cookies,” thus crippling the current internet ad revenue machine.
As legislation to protect consumers’ data becomes more prevalent, it will impede the current internet advertising infrastructure and its major players. Traditionally, companies use consumer data via cookies to personalize and direct ads, but GDPR and e-privacy laws require informed consent of how that information will be used and possibly sold.
By 2023, ePrivacy regulations will increase online costs by minimizing the use of “cookies” thus crippling the current internet ad revenue machine. Gartner and many other analyst firms are predicting a global backlash to the practice of offering personal information and activity for free. As a result, Gartner is predicting by year-end 2019, ad revenue for five major commerce marketing technology companies will be down 10%.
Gartner Technology Predictions for 2019 – Cloud Spawns New Products
Through 2022, a fast path to digital will be converting internal capabilities to external revenue-generating products using cloud economics and flexibility.
Historically, internal IT teams looking to market unique capabilities haven’t been able to for economic, technical and marketing reasons. However, cloud infrastructure and cloud service providers solve many of these challenges. Supporting scale is the cloud provider’s responsibility, the app store markets the app, and cloud tools make support and enhancement easier. As companies begin to see digital revenue from marketing internal tools, others will follow suit.
Gartner Technology Predictions for 2019 – Gatekeepers Gain Market Share
By 2022, companies leveraging the “gatekeeper” position of the digital giants will capture 40% global market share on average in their industry.
In 2019, the digital giants will deliver double-digit revenue growth by attracting more users globally and supporting more usage. These companies control vast economic ecosystems. With increasing connections and users, they are poised to gain even more market share.
By 2022, companies leveraging the “gatekeeper” position of the digital giants will capture 40% global market share, on average, in their industry. Gartner predicts an even greater oligopoly than there is today in tech, with alliances and partnerships being an early indicator this is already occurring. The average number of partners an enterprise has will grow from an average of 78 partners to 143 by 2020 as digital market share leaders look to increase scale. Gartner also believes IoT and analytics will be essential to this growth, predicting double-digit growth rates in 2019.
Gartner Technology Predictions for 2019 – Consumers Ignore Security Breaches
Through 2021, social media scandals and security breaches will have effectively zero lasting consumer impact.
The benefits of using technology will outweigh security and privacy concerns. People generally feel technology companies should be regulated, but despite recent security breaches, most continue using digital services and companies make very limited changes in the wake of an event.
Through 2021, social media scandals and security breaches will have effectively zero lasting consumer impact. Like many other analyst firms including Forrester who created the Zero Trust Security framework, Gartner predicts massive breaches and social media scandals emanating in part from IoT-based networks and devices. Legacy approaches to managing security aren’t scaling at the speed and depth that IoT networks need to stay secure. Zero Trust Security starts with Next-Gen Access to secure every endpoint and attack surface a digital business relies on for daily operations, and limit access and privilege to protect the “keys to the kingdom,” which gives hackers the most leverage.