IT Technology Forecast Details – Spending, Staffing & Technology


Computerworld conducted a survey to reveal IT Technology Forecast Details – Spending, Staffing & Technology, based on a survey of IT management professionals that included Chief Information Officers (CIO’s) and Chief Security Officer (CSO) subscribers.

Specifically, IT management individuals were surveyed about their organization’s intentions and their organization’s plans about IT spending, IT staffing and technologies that are expected to be purchased.

IT Technology Forecast Details – Digital Transformation

Respondents were asked what percentage of their organization has undergone digital transformation. Digital transformation was defined as whether an organization has invested in digital technologies for organizational, operational and business model innovation or to create new ways of operating and growing businesses.

Respondents that believe their organization is 100% digital was 11% (slightly below the total of innovators and early adopters as represented on the technology adoption curve):

  • 40% of respondents believe that their organization is more than 50% digital
  • 27% stated that their organization is between 50% and 25% digital
  • 22% of respondents believe that their organization is less than 25% digital

When IT management was asked to rate their organization’s effectiveness to adopt and internalize digital transformation the responses were:

  • 39 % believe that they are well into the process on internalizing digital transformation
  • 39% believe that they are implementing digital transformation despite some roadblocks
  • 11% report that they are struggling with digital transformation
  • 6% believe that they are ahead of the digital transformation curve
  • 5% report no progress at all

IT Technology Forecast Details – Internet of Things (IoT)

When IT management was asked if they were anticipating launching an internet of things projects in the next 12 months, the responses were:

  • 57% of IT Management said no
  • 20% did not know
  • 12% of IT Management said yes
  • 12% stated that there is currently no IoT project

IT Technology Forecast Details – Infrastructure

When IT management was asked if they anticipate needing to add network bandwidth to your organization’s infrastructure in the next 12 months, here is what they communicated?

  • Yes 44%
  • No 34%
  • Not sure 21%

Here’s how IT management described their IT outsourcing strategy for the coming year?

  • We plan to outsource more projects. 20%
  • We plan to outsource fewer projects. 15%
  • We plan to keep our outsourced/in-house project ratio 65%

The majority of IT management does not believe that cloud computing is changing their approach to outsourcing:

  • Yes 30%
  • No 70%

IT Technology Forecast Details – Organizational Structure

Here’s what It management expects to be your single biggest leadership challenge for their organization’s in the next 12 months?

  • Security 15%
  • Budget constraints/economic pressures 14%
  • Managing expectations/business alignment 13%
  • Managing projects 8%
  • Improving customer experience 8%
  • Managing personnel 7%
  • Generating revenue 6%
  • New application development 5%
  • Regulatory compliance 5%
  • Dealing with planned mergers or acquisitions 5%
  • Addressing the hiring/skills gap 4%

IT management expects that the budget allocated for contract labor may increase, may decrease and some believe it will remain the same in the next 12 months. Here’s the breakdown:

  • Remain the same 55%
  • Increase 19%
  • Decrease 14%
  • Don’t know 12%

When IT management was asked if they expect their IT headcount to increase or decrease over the next twelve months, here is what they reported:

  • Remain the same 56%
  • Increase 29%
  • Decrease 15%

IT managers that require additional headcount know that they will not be able to hire great IT talent for all of their IT needs so they have come up with alternative plans to hiring full-time IT headcount that includes:

  • Outsource more jobs/projects or hire contingent workers 49%
  • Increase current employee training 42%
  • Re-evaluate recruiting process 28%
  • Create flexible organizational/team structures and 28%
  • operating models
  • Cancel projects or put them on hold 14%

IT managers believe the following IT projects will drive a need to increase IT employee head count:

  • New systems, projects 61%
  • Corporate growth/systems expansion 54%
  • Security initiatives 30%
  • Addition of new tech hires with technology and business 30% background and who can articulate IT’s value in meeting business goals/needs
  • Addition of competitive or unique services to increase 16%
  • ROI or business value
  • Restoring staff due to improving economy 12%
  • Regulatory compliance demands 12%
  • Other 5%

IT Technology Forecast Details – Technologies

Attracting and successfully onboarding IT professionals is difficult and a key requirement for success. IT managers that are hiring over the next 12 months expect to be looking to add the following skills to their teams:

  • Programming/application development 35%
  • Help desk/technical support 35%
  • Security/compliance/governance 26%
  • Cloud/SaaS 26%
  • Business intelligence/analytics 26%
  • Web development 26%
  • Database administration 25%
  • Project management 25%
  • Big data 25%
  • Mobile applications and device management 21%

IT management knows that to be successful they are dependent upon great operational execution and that requires people. IT managers believe the following skillsets will be in high demand:

  • Security 25%
  • Programming/application development 16%
  • Business intelligence/analytics 14%
  • Help desk/technical support 7%
  • Project management 5%
  • Database administration 5%
  • Networking 5%
  • Web development 5%

For those in IT management that expect a decrease in IT headcount, the skillsets that IT managers believe will be reduced or eliminated would be:

  • Help desk/technical support 48%
  • Server administration 41%
  • Programming/application development 38%
  • Data center 38%
  • Legacy systems maintenance/modernization 34%
  • Networking 31%
  • Database administration 28%
  • Telecommunications 28%
  • Project management 24%

IT management was asked what they expect to be the most disruptive technologies that could impact their organization’s in the next 3 to five years and below is the stacked, ranked list of those disruptive technologies:

  • Big data/analytics 30%
  • Cloud/SaaS 29%
  • Self-service IT 22%
  • Mobile payments 20%
  • Internet of things/M2M 20%
  • Artificial intelligence/knowledge-based systems 19%
  • Next-generation Wi-Fi 18%
  • Virtual reality/augmented reality 16%
  • Location-based services 13%
  • Speech-recognition technology/digital assistants 12%
  • Software-defined enterprise 10%
  • Drones and robots 10%


Additional Go to Market Resources From Four Quadrant

IT Priorities and Technology Forecasts >>

Role & Influence of Technology Decision Makers >>

Go to Market IT Spending Research >>

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Download FREE Go to Market Templates >>

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